Effective: April 29, 2026
These Terms of Service (“Terms”) form a binding agreement between you and Axolotl Army (“Axolotl Army”, “we”, “us”) and govern your access to and use of the Axolotl Army Portal at portal.axolotlarmy.net and the marketing site at www.axolotlarmy.net (together, the “Service”). Please read them carefully.
By creating an account, clicking “I agree”, or using any part of the Service, you accept these Terms. If you do not agree, do not use the Service.
You must be at least 16 years old to use the Service. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you warrant that you have the authority to bind that entity to these Terms, and “you” refers both to you personally and to that entity.
These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy, our Refund Policy, our Data Processing Addendum, and (for Enterprise customers) our Service Level Agreement.
The Service is a software-as-a-service platform that helps you create, manage, and distribute video and outreach content. Current capabilities include:
The Service evolves. We may add, change, or remove features over time. We will give reasonable notice of changes that materially reduce functionality you are paying for.
We offer tiered subscription plans (currently Starter, Pro, Premium, and Enterprise) and optional add-ons (such as the Editor Add-on and the Lead Finder Add-on). Current pricing is shown on the pricing page at www.axolotlarmy.net and inside the Portal. Enterprise pricing is set by written order form.
Subscriptions renew automatically at the then-current price for the same billing interval until you cancel. You may cancel anytime from portal.axolotlarmy.net/portal/plan; cancellation takes effect at the end of the current paid period.
Payments are processed by Stripe, Inc. By providing payment information you authorize Stripe to charge you on our behalf and agree to Stripe’s consumer terms and privacy policy. We do not store full payment card numbers; Stripe holds them under PCI-DSS.
All prices are in United States dollars (USD) unless otherwise stated. Prices are exclusive of taxes. You are responsible for any sales, VAT, GST, withholding, or other taxes imposed on your purchase by your jurisdiction. Where required, we collect and remit applicable taxes through Stripe Tax.
Some Portal features (notably AI video generation) consume credits at rates listed in the in-app cost map. Credits granted as part of a paid subscription are usable while your subscription is active and remain on your account indefinitely while the account exists. We reserve the right to expire balances that have been unused for more than 12 months on 30 days’ written notice, but we do not currently apply this rule on a timer. Credits granted promotionally or as a courtesy may have shorter expiry, which we will note when issued. Credits have no cash value and are not redeemable for refunds except where required by law or by our Refund Policy.
Invoices are issued at the time of purchase or renewal. If a payment fails, we will retry the charge in line with the Portal’s dunning logic and notify you in-app and by email. The account states we use are:
SUSPENDED until you either resolve the payment or cancel.You can resolve a failed payment at any time from the billing portal in portal.axolotlarmy.net/portal/plan.
If we offer you a free trial or freemium tier, we will tell you the scope and duration before you sign up. We do not charge a paid subscription fee while a trial is active. At the end of a trial, your plan converts to the paid tier you selected at sign-up unless you cancel before the trial ends. You can cancel at any time from portal.axolotlarmy.net/portal/plan.
“Customer Content” means everything you upload, submit, or generate using the Service: prompts, reference images, audio, video, captions, brand profiles, lead and contact data, outreach copy, and the outputs the Service produces in response to your inputs.
You must use the Service lawfully and respectfully. You may not, for example, generate sexually explicit content, harass identifiable people, deepfake real people without consent, run spam, scrape the Service, probe its security, or interfere with other users. The full list of prohibitions, plus the cold-email rules that apply when you use Lead Finder, is in our Acceptable Use Policy. Violations of the AUP are violations of these Terms.
The Service interoperates with third-party services that you choose to connect, including (without limitation) Google APIs (login, Gmail, Calendar, Drive, Maps), Microsoft Graph (Outlook calendar), Stripe, the social platforms you publish to, and the AI model providers used for generation. Your use of those services is governed by both these Terms and the third party’s own terms and privacy policies. We are not responsible for the availability or behavior of third-party services. You can revoke access to any connected account at any time from portal.axolotlarmy.net/portal/settings or directly with the third-party provider.
The Service — including the Portal source code, design system, the AXY and Axo characters, the Axolotl Armymarks, and our marketing assets — is owned by Axolotl Army or our licensors and is protected by copyright, trademark, and other laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.
You may not copy, reverse-engineer, decompile, disassemble, or create derivative works of the Service or its software, except where the restriction is prohibited by law. You may not use the Service or its outputs to build or train a directly competing product.
Subject to your compliance with these Terms and the AUP, you own the outputs you generate through the Service. Outputs are also subject to the licenses imposed by the upstream model providers (for example, Veo 3 for Kie.ai-generated clips and Gen-4.5 for Runway-generated clips, plus Anthropic, OpenAI, ElevenLabs, and Deepgram terms where their models are involved). You are responsible for reviewing and complying with those upstream licenses before commercial use, republication, or training of any other model.
We treat your business data — lead lists, brand profile, draft content, financial records, internal communications — as confidential and use it only to provide and improve the Service for you. You agree to treat our non-public pricing, roadmap, security controls, and other confidential information disclosed to you as confidential, and to use it only to evaluate and use the Service. Confidentiality obligations survive termination for three (3) years, or indefinitely for trade secrets.
Our handling of personal data is described in our Privacy Policy. Customers acting as a controller of personal data of EU/UK data subjects should also review our Data Processing Addendum.
Enterprise customers receive uptime commitments and support response targets under the Service Level Agreement. Starter, Pro, and Premium tiers are provided on a best-effort basis without a formal uptime guarantee. We aim to maintain high availability and publish status at our status page when one is available.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXOLOTL ARMY AND ITS LICENSORS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT GENERATED CONTENT WILL BE FREE OF BIAS, ERROR, OR INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100).
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the limitations above may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
By you. You agree to defend, indemnify, and hold harmless Axolotl Army, its affiliates, and its personnel from and against any third-party claim, loss, or expense (including reasonable attorneys’ fees) arising from (a) your Customer Content, (b) your use of the Service, (c) your breach of these Terms or the AUP, or (d) your violation of any law or third-party right.
By us. We will defend you against any third-party claim that the Service code itself, as we provide it, infringes a valid third-party intellectual-property right, and pay damages finally awarded against you on such a claim, provided you give us prompt notice and reasonable cooperation. This obligation does not apply to (i) generated outputs (which are subject to upstream model licenses), (ii) modifications you or a third party make to the Service, (iii) combinations of the Service with software or data we did not provide, or (iv) your Customer Content. If we believe the Service may be subject to such a claim, we may modify it, obtain a license, or terminate the affected feature with prorated refund. This Section 18 sets out our entire liability for IP infringement.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules.
Before filing any claim, you agree to try to resolve the dispute by contacting us at legal@axolotlarmy.net and engaging in good-faith negotiation for at least 30 days.
Any dispute that is not resolved informally will be settled by binding arbitration administered by JAMS in San Francisco, California, under the JAMS Streamlined Arbitration Rules. Arbitration will be conducted on an individual basis. You and Axolotl Army each waive any right to bring or participate in a class action, collective action, or representative proceeding, and waive any right to a jury trial.
You may opt out of the arbitration provision in Section 19.3 by emailing legal@axolotlarmy.netwithin 30 days of first creating your account, with the subject line “Arbitration Opt-Out” and your account email in the body. Opting out does not affect any other part of these Terms.
Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights without first using the informal or arbitration steps above.
If you are a consumer in the European Union or the United Kingdom, nothing in these Terms removes mandatory consumer-protection rights you have under the law of your country of residence, including the right to bring proceedings in your local courts.
We may update these Terms from time to time. For material changes we will give you at least 30 days’ notice by email and a banner in the Portal before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, cancel your subscription before they take effect.
Legal notices and questions about these Terms: legal@axolotlarmy.net.
Axolotl Army