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Sub-processors

Effective: April 29, 2026

1. Overview

These are the third-party Sub-processors Axolotl Army uses to operate the Service. The list is incorporated into our Data Processing Agreement at https://portal.axolotlarmy.net/legal/dpa as Annex III. The list is rendered from our internal configuration, so what you see below is the canonical list as of the effective date above.

Each Sub-processor is contractually bound by data protection obligations substantially equivalent to those in our DPA, including (a) confidentiality, (b) the appropriate technical and organizational measures required by Article 32 GDPR, and (c) — for transfers outside the European Economic Area, the United Kingdom, or Switzerland — the European Commission's Standard Contractual Clauses (Implementing Decision (EU) 2021/914), the UK International Data Transfer Addendum where applicable, and the Swiss FADP adaptations. Axolotl Army remains fully liable to the Customer for the performance of every Sub-processor.

For background on how data flows through the Service, see our Privacy Policy; for the full data protection contract terms, see our Data Processing Agreement.

2. Effective date

This list is effective from April 29, 2026 and supersedes any prior version of the Sub-processor list previously published or distributed. The next scheduled review of this list is at the next revision of Axolotl Army's legal documents; the list may be updated earlier in line with the notice obligations in Section 4 below.

3. Current Sub-processors

NamePurposeLocationCategories of Personal DataPrivacy policy
NeonManaged PostgreSQL hosting (primary database).United States (AWS us-east region).Account data, Billing metadata, Generated content metadata, Audit logsLink
VercelApplication hosting, edge runtime, and CDN.United States and global edge network.Request logs, IP addresses, Account session cookiesLink
Cloudflare (R2 + Workers)Object storage for generated media and uploaded assets.United States and global edge network.Generated videos, Uploaded images, Generated audioLink
StripePayment processing, subscription billing, invoicing.United States, Ireland.Name, Billing email, Card last-4 / brand, Transaction historyLink
ResendTransactional email delivery (account, billing, security notifications).United States.Recipient email, Email content, Delivery logsLink
AnthropicLarge-language-model inference for AXY, Axo, and content generation features (Claude API).United States.Prompts you submit, Content you ask the assistants to draft, Brand profile contextLink
OpenAIFallback text-to-speech for AXY voice and slideshow narration when ElevenLabs is unavailable.United States.Text to be spoken (no audio retention beyond synthesis)Link
ElevenLabsPrimary text-to-speech provider for AXY chat voice and slideshow narration.United States, United Kingdom.Text to be spoken, Voice ID selectionLink
Kie.aiVeo 3 video generation (8-second portrait clips with native audio).United States.Generation prompts, Generated video outputLink
Runway MLGen-4.5 video generation (multi-clip stories up to 60 seconds).United States.Generation prompts, Reference images you upload, Generated video outputLink
DeepgramSpeech-to-text for auto-captions on generated and uploaded video.United States.Audio you submit for transcription, Resulting transcriptsLink
Google (Workspace APIs)OAuth login, Google Calendar bidirectional sync, Gmail send (outreach), Drive upload (assets), Google Maps geocoding (Lead Finder).United States, European Union (per Google's regional data centers).Account email + display name, Calendar events you create on the portal (when sync is enabled), Outreach emails sent through your connected mailbox, Free/busy availability for booking links, Place lookups for Lead Finder (no end-user data leaves your client account)Link
Microsoft (Graph)Outlook calendar read sync (free/busy lookup) when an Outlook account is connected.United States, European Union (per Microsoft's regional data centers).Calendar event subjects, start/end, attendees, busy/free statusLink
Social publishing processorCross-posting helper for connected social media accounts.United States.Social post text + media, Linked social account identifiersLink
UpstashRate-limit counters and ephemeral session/cache state.United States, European Union.Hashed account identifiers, Counter valuesLink
Sentry (optional)Error tracking and exception aggregation. Native error monitor is preferred; Sentry runs alongside.United States, European Union.Stack traces, Hashed user IDs, Request URLs (sanitized)Link
CloudinaryLegacy media-asset CDN used as a fallback path during the Phase 71 migration to native Cloudflare R2 storage. New uploads go to R2; Cloudinary still hosts some historical assets and is consulted when an R2 fetch fails.United States, European Union.Generated and uploaded media (images, video frames)Link
CreatomateServer-side video rendering fallback. New rendering jobs prefer the native Remotion-based renderer; Creatomate is the documented fallback when the native worker is unavailable.United States, European Union.Source video clips, Render templates, Rendered outputLink

Vendors not listed above either (a) do not process Customer Personal Data, or (b) are integrated only at the Customer's direct election through OAuth or API key (in which case the Customer's contract with that vendor governs the processing). For a list of optional integrations the Customer may enable, see the “Connected accounts” section of the portal.

4. Notification of changes

We will provide at least thirty (30) days' notice of any addition or material change to this list, by:

  • updating this page with the new effective date;
  • sending email notice to the primary administrator on every active customer account; and
  • displaying an in-portal banner during the notice period.

Customers may object to a proposed change on reasonable data protection grounds during the notice period by emailing legal@axolotlarmy.net. The objection process and remedies (including pro-rata refund where the parties cannot resolve the objection) are set out in Section 5 of the Data Processing Agreement.

To subscribe to Sub-processor change notifications without holding an active customer account — for example, as part of an enterprise procurement evaluation — email legal@axolotlarmy.net with the subject line “Sub-processor change notifications”. We will add you to the notification list and confirm by reply. We notify subscribers at least 30 days before adding a Sub-processor that processes a new category of Customer Personal Data.

5. Contact

  • Privacy questions and Data Subject requests: privacy@axolotlarmy.net.
  • Sub-processor change notifications, DPA execution, and procurement enquiries: legal@axolotlarmy.net.
  • Security incidents and breach notification: security@axolotlarmy.net.